Refund Policy
This Refund Policy applies to payments for SeenShot collected by Codemarket OÜ on seenshot.app. It uses a 14-day refund window. EU/UK consumer law still applies where it is more favorable to you.
1. Free MacOS app
The SeenShot download is free. There is nothing to refund for capturing, annotating, and saving on your Mac. Cloud Share Link on Free is also unpaid.
2. Member (USD 29 / year)
Member is USD 29 per year for 1 GB screenshot storage on top of Free.
If you are charged for Member:
- Email qa@seenshot.app from the same address as your SeenShot account.
- Include your receipt or the charge date if you have them.
- Ask for a refund within 14 days of the charge.
Refunds are handled by email. Money typically returns to the original payment method. Bank timing is outside our control.
3. EU/EEA/UK consumers (digital content)
If you are a consumer, you generally have a 14-day right of withdrawal for distance contracts. For digital content that right can end once the service starts if the law allows. If you paid and you are an EU/UK consumer, contact qa@seenshot.app. We will honor mandatory withdrawal and refund rules that apply to your purchase.
4. United States
If you paid and you request a refund within 14 days, we will refund the SeenShot Member charge described above. Chargebacks should be a last resort. Email us first so we can match the payment. State-specific cancellation rights still apply where they cannot be waived.
5. After a refund
If Member storage was enabled for your account, we may return the account to the Free storage limit after a refund. Extra cloud shots may then be removed. Delete the account in SeenShot Settings if you want all cloud data removed.
6. No refund needed
Failed or duplicate charges: email us. We will not refund a charge we never collected. We will not refund a different Codemarket OÜ product under this SeenShot policy.